Privacy Policy
Last Updated: [November 27, 2025]
This Privacy Policy explains how Crochevia (“we”, “our”, “us”), operated by Richcom LLC, collects, uses, stores, and protects your personal information when you use our website (https://crochevia.com) and purchase our digital products.
1. Company Information
Crochevia is owned and operated by:
Richcom LLC
30 N Gould St Ste N
Sheridan, WY 82801
United States
Email: support@crochevia.com
2. Information We Collect
We may collect the following information when you use our website or make a purchase:
a. Information You Provide Directly
- Name
- Email address
- Billing address (if required for payment verification)
- Order details
- Support messages you send us
b. Payment Information
We do not store or handle full credit/debit card details. All payments are securely processed by:
- Stripe
- Airwallex
- Apple Pay / Google Pay (where applicable)
These providers may collect payment data necessary to process your transaction.
c. Automatically Collected Information
When you visit our website, we may automatically collect:
- IP address
- Device information
- Browser type
- Pages visited
- Time spent on pages
- Referring website URL
d. Cookies and Tracking
We use cookies and similar technologies for essential website functions, analytics, and purchase tracking. For details, see our Cookie Policy.
3. How We Use Your Information
Your information may be used for the following purposes:
- Processing your orders and delivering digital products
- Sending purchase confirmation emails
- Providing customer support
- Improving website performance and user experience
- Fraud prevention and payment verification
- Legal compliance requirements
4. Legal Bases for Processing (GDPR)
For visitors from the European Union, we process data under the following legal bases:
- Contract necessity: To process your order and deliver products.
- Legitimate interest: For analytics, fraud prevention, and website security.
- Consent: For optional cookies.
- Legal obligation: To keep records required by law.
5. Sharing Your Information
We do not sell or rent your personal information.
We may share limited information with:
- Payment processors (Stripe, Airwallex) for secure billing.
- Email service providers for sending purchase confirmations.
- Analytics tools such as Google Analytics.
- Legal authorities when required by law.
6. Data Storage & Security
We take reasonable measures to protect your information using encryption, secure servers, and restricted access. However, no online transmission is 100% secure.
7. Data Retention
We retain your information only as long as necessary for:
- Order fulfillment
- Legal or tax obligations
- Fraud prevention
- Business analysis (non-identifiable data)
8. Your Rights (GDPR & CCPA)
You may request:
- Access to your personal data
- Correction of inaccurate data
- Deletion of your data (where legally permitted)
- A copy of your data
- To opt-out of marketing communications
To exercise your rights, email us at support@crochevia.com.
9. Children’s Privacy
Crochevia does not knowingly collect information from anyone under the age of 18. If you believe a minor has provided data, please contact us immediately.
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites.
11. International Data Transfers
Your data may be processed in the United States or other locations where our service providers operate. By using our website, you consent to these transfers.
12. Changes to This Privacy Policy
We may update this Privacy Policy periodically. When updated, the “Last Updated” date at the top of this page will be revised. Continued use of the website indicates acceptance of the changes.
13. Contact Us
For questions about this Privacy Policy or your personal data, contact us at:
Email: support@crochevia.com
Company: Richcom LLC
Address: 30 N Gould St Ste N, Sheridan, WY 82801, United States