Fulfillment Policy

Last Updated:  [November 27, 2025]

This Fulfillment Policy explains how digital products purchased from Crochevia (https://crochevia.com), operated by Richcom LLC, are delivered to customers. This policy ensures transparency for our customers and compliance with payment processors such as Stripe, Airwallex, and credit card networks.

1. Type of Products

All products sold on Crochevia are digital goods. These include:

  • Digital toolkits and bundles
  • Templates (Notion, Excel, PDF, etc.)
  • Business systems and frameworks
  • Strategy guides and e-books
  • Digital downloads and files

No physical products are shipped.

2. Delivery Method

All digital purchases are delivered through one or more of the following:

  • On-screen download link immediately after checkout
  • Automated email containing download links or access details
  • User account access (if applicable)

3. Delivery Time

Digital products are typically delivered instantly after a successful payment. In rare cases, delivery may take up to 10–15 minutes depending on:

  • Email provider delays
  • System processing time
  • Spam or promotional folder filtering

4. If You Didn’t Receive Your Product

If you do not receive your digital files within 15 minutes of purchase:

  • Check your email spam or promotions folder
  • Search your inbox for “Crochevia” or “Download”
  • Verify the email address used during checkout

If you still cannot access your product, please contact us with the following:

  • Your full name
  • Email used at checkout
  • Order number (if available)

We will resend your files or restore access as quickly as possible.

5. Failed Delivery

Delivery may fail if:

  • The email address was entered incorrectly
  • Your mailbox is full or blocking new messages
  • Payment was not completed or declined

In these cases, contact us at support@crochevia.com and we will assist you.

6. Order Confirmation

After your payment is successfully processed, you will receive:

  • Order confirmation email
  • Receipt from our payment processor (Stripe or Airwallex)
  • Email containing your download link or account access

7. Access Issues

If you lose access to your files (e.g., device change, email loss), you may request a new download link. We will assist you as long as we can verify your purchase.

8. Changes to Products

We occasionally update or improve our digital products. Existing customers may receive updated versions when possible at no additional charge.

9. Technical Requirements

Some digital products may require specific software such as:

  • Notion
  • Microsoft Excel or Google Sheets
  • PDF reader

It is your responsibility to ensure you have the required software to open and use the files.

10. Contact Information

If you need help with delivery, access, or downloads, contact us at:

Email: support@crochevia.com
Company: Richcom LLC
Address: 30 N Gould St Ste N, Sheridan, WY 82801, United States

This Fulfillment Policy helps ensure transparency and compliance with Stripe, Airwallex, and other payment providers.